Our software solution for the services of installation, for after-sales and for maintenance
Incotec allows you to run your After-Sales Service, to manage the schedules of your technicians, and much more!
Your objectives
- Help the customer by supplying services that he needs
- Guarantee the quality of offers by a precise management of skills
- Respect the contractual commitments with clients
- Reduce intervention time and associated costs
- Make necessary parts available at the location of intervention
- Accompany the customer: follow his file, schedule the preventive maintenance…
- Watch out for security and confidentiality of the information
Our solutions
- Running the After-Sales Service: call centre (hotline), customer support, repairs, installations and equipment …
- Management of deployment of technicians
- Construction of a knowledge base
- Planning interventions, scheduling technicians
- Management of the working time of the interlocutors, hotline respondents, dispatchers, stationary or travelling technicians…
- Access control on premises
